Online@JSU Honorlock

Online Proctoring

Honorlock is the online test proctoring solution supported at Jacksonville State University. Please review the information on this page to get started with Honorlock. There are many factors to consider when implementing Honorlock in your online course.

Honorlock: Enabling it, Implementing it, & Considerations

Start Here: Enabling the Honorlock Dashboard

Enable the Honorlock course menu by going to Settings > Navigation.
1. Locate the 'Honorlock' link in the list
2. Click on the three vertical dots next to 'Honorlock' and click 'Enable'
3. Scroll to the bottom of the page and click on the 'Save' button.

Enabling Honorlock for a Quiz

To access the 'Proctoring Settings' options below:

Click on 'Honorlock' in the course menu (after you have enabled Honorlock).
Locate the quiz for which you would like to configure Honorlock and click the 'Click to Enable' button to the far right of the quiz name.
In the Proctoring Settings interface which appears, choose appropriate settings as defined in the tabs below.
Click the 'Enable' button at the bottom of the page. (Note: You can return to the Proctoring Settings page for a specific quiz by clicking on the settings icon to the far right of the quiz.)
Review the Tips & Recommendations for Faculty section below and follow up accordingly. (Important: Includes a simple one-step process for creating an Honorlock generated Practice Quiz, which is highly recommended.)
Students will access Honorlock enabled quizzes wherever they are linked within Canvas (quizzes, assignments, modules, etc.), but may also access them through the Honorlock Dashboard (which may be necessary for third-party exams and to link to support prior to exams).

Recording Options

proctoring settings honorlock-1.png

Notes:

The above configuration is the default recommended configuration by Online@JSU.
An onscreen Basic Calculator and onscreen Scientific Calculator are both optional.
You may need to enable "Whitelist URL's" if you have any tests that take place outside of Canvas, or if you ask students to reference certain websites online during an exam.

Student Guidelines

student guidelines honorlock.png

Notes:

The online exam proctor will use these settings to inform them in how they are to determine whether your students are completing the test while refraining from activities that would be deemed cheating.
If you have any student exceptions for your exam, set them in this area. For example, if your exam is an open book test select "Open Book Allowed"
If you do not see an option listed that describes your situation, simply click on the "Show Additional Instructions" link and type in the additional instructions.

Accommodations

honorlock accomodations.png

Notes:

If your students need accommodations, list them in this area.

Exam Visibility

honorlock exam dates.png

Notes:

Determine whether students will be allowed to view the exam outside of established exam dates.

Enable

Once you have finished selecting your Honorlock quiz settings, click on the 'Enable' button at the bottom of the panel.

University Pay Model

JSU currently pays for the Honorlock proctoring service. If your student is prompted to pay, please contact us (Online@JSU) immediately.

Technical Requirements

Windows 10 or 11, MacOSX 10.14 and higher, ChromeOS 93 or higher
A computer (PC or Mac) 5 years old or newer; 1 GB RAM; 2 GHz Processor
Google Chrome Browser, latest version (Honorlock interfaces with Google Chrome)
1. Google Chrome version 93 or higher
Honorlock Browser Extension (Honorlock prompts the download when the student begins the quiz process)
- If preferred, the Honorlock extension may be disabled and/or uninstalled from the Google Chrome browser after a quiz is completed and can be downloaded and installed once again when the student is ready to complete another quiz.
Functioning/operational WebCam, either integrated or external
Internet Speed: 1.5 Mbps download; 750 Kbps upload
- Online@JSU recommends using a wired connection when taking quizzes/tests/exams using Canvas and Honorlock
- To run a system test and speed test, visit Honorlock's support page--scroll down the page and click on the 'Run System Check' button and then click on the 'Show Speed Test' button. The Speed Test will open in a new Internet browser window/tab--you can view the Speed Test as it is performed on your computer.
Honorlock is not compatible with iPads.

How Honorlock Works and Privacy

The only time the Honorlock Google Chrome extension functions is when Honorlock is in use in conjunction with a Canvas quiz which has been enabled with the Honorlock requirement. Detection of test violations is completely driven by human behavior and patented mechanisms. Honorlock does not look at devices other than the one being used to take the Honorlock-enabled test, nor does it look at the network through which the testing device is connected to the Internet. These patented mechanisms are only relevant to specific attempts by the student taking the Honorlock-enabled quiz to search for answers to specific quiz questions during an Honorlock-enabled quiz, using a secondary device, but Honorlock is not looking directly at the secondary device or associated network.
If preferred, the Honorlock Google Chrome extension can be uninstalled after test completion and re-installed prior to the next quiz.

Technical Support

Honorlock help is available to instructors 24/7 via live chat within the Canvas interface and by phone: +1 (844) 243-2500.
Honorlock Support Page- https://honorlock.com/support/

Phone support is not available for students. If students experience any issues with Honorlock, they should start a live chat with a support technician at https://honorlock.com/support/.

Known Issues

Honorlock may have trouble seeing the built-in webcam when using Mac OS Yosemite 10_10_5
- Solution/Workaround - use a USB webcam or try updating the operating system (OS)
Speed test in the Honorlock Quiz Settings - Do not enable. It is not operating properly at this time.
October 16, 2019 Update: Students who have updated their Mac OS to Mac OS Catalina 10.15.0 recently must complete the following steps before they can complete a quiz using Honorlock:
1. Navigate to Spotlight Search on your Mac device
2. Select 'System Preferences'
3. Click on 'Security & Privacy'
4. Click on the 'Screen Recording' tab
5. Click on the check-box to allow Google Chrome.
November 12, 2020 Update: Mac has updated to Mac OS 11.0 Big Sur. Honorlock is fully compatible with Mac OS 11.0 Big Sur.
April 22, 2022 Update: An issue with Chrome and the newest Mac operating systems (Mac OS 12.3 and higher) has resulted in some users encountering issues enabling screen sharing permissions. To help address this, Honorlock put together the following KnowledgeBase articles that can be shared with students in advance prior to their next exam attempt. (Links to an external site.)
1. “Share” Icon is Greyed Out (Links to an external site.)
2. Mac OS 10.15 Catalina Screen Recording (Links to an external site.)
3. (Links to an external site.)Mac 12.3 Screen Share (Links to an external site.)
  
  In the event students need assistance in completing this process, Honorlock Support can be reached 24/7 by live chat or by visiting honorlock.com/support (Links to an external site.). We apologize for this inconvenience and will continue to monitor this issue and communicate any pertinent information.

Tips & Recommendations for Faculty

Create a Honorlock Practice Exam so students can test their systems and gain experience with Honorlock. Do so within the Honorlock interface by clicking on the three vertical dots [1] at the top of the page, and selecting 'Honorlock Practice Exam' [2].using the Honorlock Practice Quiz button/link at the top of the page. The Honorlock Practice Exam is free.
Add "Honorlock Proctoring" to the title of Honorlock enabled quizzes.
Clarify in the Canvas quiz instructions (in the quiz settings) that Honorlock will be used.
Honorlock allows instructors the ability to provide instructions to the proctor in the Honorlock interface. If you have any exceptions for students during the test, remember to include information and instructions regarding these exceptions in the 'Proctor Guidelines' section. Make sure the information you provide to students and the information you provide to the proctor align.
- Examples of exceptions:
  - open book test
  - open note test
  - calculators allowed
  - e-textbooks (on a second device) allowed
If you use Honorlock, remember to include information about Honorlock in your syllabus. Honorlock provides language for faculty to place in their syllabus---you may use this language or create your own. Include information regarding cost/pricing as well.

Honorlock Language to Place in Syllabus

Honorlock will proctor your exams this semester. Honorlock is an online proctoring service that allows you to take your exam from the comfort of your home. You DO NOT need to create an account, download software or schedule an appointment in advance. Honorlock is available 24/7 and all that is needed is a computer, a working webcam, and a stable Internet connection.

To get started, you will need Google Chrome and to download the Honorlock Chrome Extension. You can download the extension at www.honorlock.com/extension/install

When you are ready to test, log into Canvas, go to your course, and click on your exam. Clicking "Launch Proctoring" will begin the Honorlock authentication process, where you will take a picture of yourself, show your ID, and complete a scan of your room. Honorlock will be recording your exam session by webcam as well as recording your screen. Honorlock also has an integrity algorithm that can detect search-engine use, so please do not attempt to search for answers, even if it's on a secondary device.

Good luck! Honorlock support is available 24/7/365. If you encounter any issues, you may contact them by live chat, phone (855-828-4004), and/or email (support@honorlock.com).

Tips & Recommendations for Students

Review the tips and recommendations by opening the tabs below. Following these recommendations will help you through a successful testing experience. To download a PDF copy of these tips and recommendations, go to the 'Honorlock User Guide' section and click on the 'Preparing for an Honorlock Test' link.

What You Need Before the Exam

JSU Student Photo ID (or other government-issued photo ID)
See 'Technical Requirements' above
If an instructor enables an 'Honorlock Practice Quiz' for you to complete prior to your exam, please complete it. It will provide a free practice session for you to walk through the Honorlock process as well as helping you set up the Google Chrome Extension and your webcam settings. If any problems are detected at that time, Honorlock Support can assist you in resolving them.

Preparing Your Testing Area

Sit at a clean desk or table (not on a bed or couch).
Choose a private uncluttered space where no one will enter during testing, and where noise is at a minimum.
Ensure your desk or table is cleared of all other materials.
Lighting in the room must be bright enough to be considered "daylight" quality. Overhead lighting is preferred; however, if overhead is not possible, the source of light should not be behind the student.
Avoid pointing the webcam at a window during the exam, and close curtains or blinds on all windows in the room where taking the exam and close doors.
If prompted to do a room scan, be sure to include your work area. Make sure to do a complete 360-degree rotation of your room, then show your workspace. Partial scans and/or failure to show your workspace may be flagged during the proctoring review.
Make sure your laptop is fully charged and/or plugged into an AC power source, or keep the charger within arm’s reach.

Actions Not Permitted During an Exam

No writing visible on desk or on walls or other sources.
No websites other than Canvas and the Honorlock proctoring extension should be used or open while taking a proctored exam unless authorized by the teacher.
Close all other programs and/or windows on the testing computer prior to logging into the proctored test environment unless authorized by the teacher.
Make sure music/televisions or other devices are not playing in the background.
Communication or receiving assistance from others is not permitted during a proctored assessment. Exceptions: contacting Honorlock support or your institution’s help desk.
No other persons except the test-taker should be in the room during testing.
Using a phone or any other electronic device, other than your test-taking device, is not permitted.
Remain visible in the web camera during the entire duration of the exam.
Leaving the room during the testing period is not permitted.
You must not take the computer into another room to finish testing (exam must be completed in the same room the “Exam Environment View” is completed in).
Headphones or smart watches or any other private listening devices are not permitted.
Multiple monitors are not permitted.

Honorlock User Guides

Faculty

Enabling Honorlock for an Exam

Students

Test Proctoring on JSU Campus

If you would like to take an Honorlock-proctored exam on the JSU campus you may contact the JSU Testing Center to schedule an appointment at 256-782-5475.

Accessibility & Other Bypass Needs

Custom accessibility codes are available from Honorlock Support to allow specific students to bypass Honorlock in cases of accessibility needs or other special circumstances. Contact Honorlock Support for a custom bypass code.

To use the bypass code:

Request the bypass code from Honorlock Support
Give the code directly to the student or to the test proctor at the testing location
- The bypass code should not be passed to students via email or posted in a course
The student should click on the quiz link in Canvas, and go through the Honorlock Google Chrome Extension set-up process.
After the extension set-up process, students will navigate to the quiz landing page and click on the 'Take the Quiz' button.
Click on the 'Accessibility' link on the right side of the page---the 'Accessibility Code' text box will appear. Enter the code in the 'Accessibility Code' text box and select the 'Enter' key on the keyboard.
The student will then enter the quiz directly and can complete the quiz.

Third-Party Tests/Exams

Third-Party testing is available through Honorlock. This option, 'Register Third-Party Exam,' is located within the Honorlock interface at the top of the page. For assistance in setting up Honorlock for a Third-Party Exam, please contact Honorlock Support.