Online@JSU Honorlock

Online Proctoring

Honorlock is the online test proctoring solution supported at Jacksonville State University. Please review the information on this page to prepare for Honorlock-enabled tests.

Honorlock: Enabling it, Implementing it, & Considerations

University Pay Model

JSU currently pays for the Honorlock proctoring service. If you are prompted to pay, please contact Honorlock support immediately. If they are unable to assist, please contact Online@JSU at online@jsu.edu.

Technical Requirements

Windows 10 or 11, MacOSX 11.0 Big Sur - updated 1/28/2022
A computer (PC or Mac) 5 years old or newer; 1 GB RAM; 2 GHz Processor
Google Chrome Browser, latest version (Honorlock interfaces with Google Chrome)
Honorlock Browser Extension (Honorlock prompts the download when the student begins the quiz process)
- If preferred, the Honorlock extension may be disabled and/or uninstalled from the Google Chrome browser after a quiz is completed and can be downloaded and installed once again when the student is ready to complete another quiz.
Functioning/operational WebCam, either integrated or external
Internet Speed: 1.5 Mbps download; 750 Kbps upload
- Online@JSU recommends using a wired connection when taking quizzes/tests/exams using Canvas and Honorlock
- To run a system test and speed test, visit Honorlock's support page--scroll down the page and click on the 'Run System Check' button and then click on the 'Show Speed Test' button. The Speed Test will open in a new Internet browser window/tab--you can view the Speed Test as it is performed on your computer.

How Honorlock Works and Privacy

The only time the Honorlock Google Chrome extension functions is when Honorlock is in use in conjunction with a Canvas quiz which has been enabled with the Honorlock requirement. Detection of test violations is completely driven by human behavior and patented mechanisms. Honorlock does not look at devices other than the one being used to take the Honorlock-enabled test, nor does it look at the network through which the testing device is connected to the Internet. These patented mechanisms are only relevant to specific attempts by the student taking the Honorlock-enabled quiz to search for answers to specific quiz questions during an Honorlock-enabled quiz, using a secondary device, but Honorlock is not looking directly at the secondary device or associated network.
If preferred, the Honorlock Google Chrome extension can be uninstalled after test completion and re-installed prior to the next quiz.

Technical Support

If you experience any issues with Honorlock, begin a live chat session with an Honorlock support technician at https://honorlock.com/support/

Known Issues

Honorlock may have trouble seeing the built-in webcam when using Mac OS Yosemite 10_10_5
- Solution/Workaround - use a USB webcam or try updating the operating system (OS)
October 16, 2019 Update: Students who have updated their Mac OS to Mac OS Catalina 10.15.0 recently must complete the following steps before they can complete a quiz using Honorlock:
1. Navigate to Spotlight Search on your Mac device
2. Select 'System Preferences'
3. Click on 'Security & Privacy'
4. Click on the 'Screen Recording' tab
5. Click on the check-box to allow Google Chrome.
November 12, 2020 Update: Mac has updated to Mac OS 11.0 Big Sur. Honorlock is fully compatible with Mac OS 11.0 Big Sur.
April 22, 2022 Update: An issue with Chrome and the newest Mac operating systems (Mac OS 12.3 and higher) has resulted in some users encountering issues enabling screen sharing permissions. To help address this, Honorlock put together the following KnowledgeBase articles that can be shared with students in advance prior to their next exam attempt.
1. “Share” Icon is Greyed Out
2. Mac OS 10.15 Catalina Screen Recording
3. Mac 12.3 Screen Share
  
  In the event students need assistance in completing this process, Honorlock Support can be reached 24/7 by live chat or visiting honorlock.com/support. We apologize for this inconvenience and will continue to monitor this issue and communicate any pertinent information.

Tips & Recommendations for Students

Review the tips and recommendations by opening the tabs below. Following these recommendations will help you through a successful testing experience. To download a PDF copy of these tips and recommendations, go to the 'Honorlock User Guide' section and click on the 'Preparing for an Honorlock Test' link.

What You Need Before the Exam

JSU Student Photo ID (or other government-issued photo ID)
See 'Technical Requirements' above
If an instructor enables an 'Honorlock Practice Quiz' for you to complete prior to your exam, please complete it. It will provide a free practice session for you to walk through the Honorlock process as well as help you set up the Google Chrome Extension and your webcam settings. If any problems are detected at that time, Honorlock Support can assist you in resolving them.
Consult the Honorlock Knowledgebase, Students - Starting Exam, if you have any issues getting started with Honorlock.

Preparing Your Testing Area

Sit at a clean desk or table (not on a bed or couch).
Choose a private uncluttered space where no one will enter during testing, and where noise is at a minimum.
Ensure your desk or table is cleared of all other materials.
Lighting in the room must be bright enough to be considered "daylight" quality. Overhead lighting is preferred; however, if overhead is not possible, the source of light should not be behind the student.
Avoid pointing the webcam at a window during the exam, and close curtains or blinds on all windows in the room where taking the exam and close doors.
If prompted to do a room scan, be sure to include your work area. Make sure to do a complete 360-degree rotation of your room, then show your workspace. Partial scans and/or failure to show your workspace may be flagged during the proctoring review.
Make sure your laptop is fully charged and/or plugged into an AC power source, or keep the charger within arm’s reach.

Actions Not Permitted During an Exam

No writing visible on desk or on walls or other sources.
No websites other than Canvas and the Honorlock proctoring extension should be used or open while taking a proctored exam unless authorized by the teacher.
Close all other programs and/or windows on the testing computer prior to logging into the proctored test environment unless authorized by the teacher.
Make sure music/televisions or other devices are not playing in the background.
Communication or receiving assistance from others is not permitted during a proctored assessment. Exceptions: contacting Honorlock support or your institution’s help desk.
No other persons except the test-taker should be in the room during testing.
Using a phone or any other electronic device, other than your test-taking device, is not permitted.
Remain visible in the web camera during the entire duration of the exam.
Leaving the room during the testing period is not permitted.
You must not take the computer into another room to finish testing (exam must be completed in the same room the “Exam Environment View” is completed in).
Headphones or smartwatches or any other private listening devices are not permitted.
Multiple monitors are not permitted.

After the Exam

End of Exam Procedures
Removing the Honorlock Extension

Honorlock Student User Guides

Test Proctoring on JSU Campus

If you would like to take an Honorlock-proctored exam on the JSU campus you may contact the JSU Testing Center to schedule an appointment at 256-782-5475.

Webcams

Online@JSU now has 35 webcams for students to reserve. Webcams can be checked out from the Multimedia Lab on the 6th floor in the Houston Cole Library.

Visit the webcam check-out page to learn more.